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According to Cisco, when initiating a factory reset procedure certain information from the IP phone is erased while other information is reset to the factory default value, as shown in the list below: Information Erased: It is highly advisable to follow the firmware upgrade procedure in a non-working environment to ensure other phones are not affected (in case of an accidental reboot), and to avoid the freshly factory reset ip phones obtaining the working environment’s settings.
Cisco IP phone SCCP firmware files version 9.2., 7965 & 7975 IP phones (latest version at the time of writing this article) are available at our Cisco IP Phone & ATA Firmware Download section. When performing the factory reset procedure we are about to describe it is important to keep in mind that the IP phone will lose all configuration files and phone application.
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You should also (temporarily) disable any other DHCP servers on your local network so that dnsmasq is the only thing offering DHCP addresses.This means that it is necessary to have Call Manager or Call Manager Express setup so that the IP phone will be able to receive the new information (phone application and configuration) after the reset procedure is complete, because it is likely the IP phone will not be usable until this information is loaded.